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At Officinae, customer care and attention is very important to us.

All of our items are shipped via courier service:

• items available in store will be shipped within 4 business days after order confirmation;
• items produced on request will be shipped within 10-12 business days after order confirmation. 

Each return request will be carefully evaluated and agreed with you:

• if a manufacturing defect is found, shipping costs will be borne by us;
• in case of reconsideration, the shipping costs will be borne by you;
• return requests are not accepted for all custom-made garments.